Frequently Asked Questions
Below please find the answers to the questions we get asked most
often. If you have any questions that aren’t answered here,
please give us a call at (203) 239-1961. Please don’t e-mail
your questions as we are a bit “old-fashioned” and
feel a real person can meet your needs much better
than a computer! We are usually available by phone 7 days a week
from 10 am to 8 pm. We look forward to hearing from
you.
1. Could you please send me information about your facility?
To keep our costs low and pass those savings on to our customers, we don't send out a big package in the mail. The menus and pricing are available here on our website. Simply click on "Menus" then click on the name of the package your wish to view. The price per person is listed at the bottom of each menu. If you are having trouble opening the files, please go to the our Help Page for assistance.
2. Do you have a particular date available?
Date availability changes rapidly. Please call our office for the most up-to-date information.
3. Can I set up a time to tour the facility?
Yes! We would love to show you around. We are very flexible and give tours when it’s convenient for your schedule, including nights and weekends. Please call to set up an appointment.
4. What time slots are available and what are the guest minimums?
Crystal Room functions can start between 10:00 am and 12:00 noon, or between 6:30 pm and 8:00 pm. Mirage Room functions can start between 2:00 pm and 4:00 pm. The guest minimum on Friday and Sunday is 50 people. The minimum on Saturday is 100 for the Crystal Room and 75 for the Mirage Room (some exceptions are available).
5. What is included in the price?
The price quoted covers all charges, including taxes and gratuity. The only additional charges would be for options you choose to add to your package.
6. Can we hold our marriage ceremony on site?
Our magnificent Ceremony Garden is available for your onsite ceremony. Use of the garden is free of charge if done during your reception time. You can add extra time (when available) prior to your reception for the early arrival of your bridal party (negating the need for a limo) for $60 per half hour. Chairs are available and there is a rental charge of $1.20 per person.
7. What happens if I’m having an outside ceremony and it rains?
The ceremony can be moved inside to your reception room if it rains. We also have staff available to dry the outside chairs if it stops raining right before your ceremony. There is an additional labor charge of $100 to set up the chairs in church-style rows inside. (If you wanted this, you would need to let us know the morning of the wedding.) There is no additional charge if the guests simply sit at their tables.
8. What about decorations and music for an outside ceremony?
We don't decorate the gardens (except for what nature provides!) but you are welcome to decorate them yourself. You can provide a runner for the aisle if you’d like. We recommend a fabric runner, as paper or plastic ones tend to get blown around. The brick of the aisle is a different color from the rest of the area, so you may find you don't really need one. There are power outlets in the garden, so you may have your DJ set up any equipment you need for music.
9. Is there a discount for children?
Yes, for functions of over 100 guests there is a 20% discount for up to 4 children under 8 years old.
10. Do you offer a discount for certain days of the week or times of year?
Because our prices are so reasonable, we do not normally offer discounts, but they may be available in certain situations – please feel free to inquire.
11. Is it possible to add additional time to my function?
Yes, additional hours can be added when available. Please note that the open bar must be extended the same amount. To add one hour, the cost would be $120 plus $4/person for the additional open bar.
12. How are payments handled?
We require a $750 down payment and an additional $250 three months prior to your function. For these two payments, personal checks are acceptable. The balance must be paid in full a week before the event with a bank check or cash.
13. Do you have packages available for other functions such as birthdays or anniversaries?
Any of the wedding packages shown on our website can be used for other functions as well. We also offer simpler banquet options that start at $25.95 per person. We don’t have a standard banquet menu as we usually customize them to the needs of the party. Please call for more information.
14. Is a DJ included with any of the packages?
A DJ is not included in our packages, but we do have one we recommend and we can help you get a discount with him.
111 Scrub Oak Road • North Haven, CT 06473 • (203) 239-1961